This Ripple Broadband, LLC (“Ripple”) Privacy Policy describes the types of information Ripple collects when you subscribe to, use, and/or access Ripple Services or websites that post a link to this Policy. By using our Services or accessing and using a Ripple website, you agree to the terms and conditions of this Privacy Policy and any updates we make to it. This Privacy Policy is part of the Terms of Service governing use of our Services.

1. Collection of Information

   Ripple collects certain types of information when you subscribe to, use or access Services.

   1. Information you provide to us

      Ripple collect information that you provide to us when you create an account with us or when you call us, use online account tools, report service issues, complete customer surveys, enter contests and promotions, or otherwise communicate with us. This information may include:

      • Name and contact information (for example, billing address, service address, email address, and phone numbers);
      • Payment information, such as your payment card or bank account information;
      • Information related to a credit application for the Services, which may include your Social Security number, driver’s license number, or other government-issued identifiers;
      • Information you provide to authenticate your access to the Services, such as passwords, images, voice recordings, or other personal identifiers;
      • Information you provide when you establish custom settings or preferences; and
      • Customer correspondence and other communications records, including records of calls and chats with our customer service representatives.

   2. Information we collect when you use Services

      Ripple also collects information about your account and your use of the Services, which may include:

      • Your account number;
      • Billing, payment, and deposit history;
      • Maintenance information;
      • The types of Services to which you subscribe;
      • The device identifiers and network addresses of equipment used with your account;
      • Voice commands;
      • Video and audio recordings;
      • Records indicating the number and types of devices connected to our network;
      • Technical information about your Service-related devices, including customization settings and preferences;
      • Network traffic data;
      • Information about your use of the Services and their features, as well as Internet or online information such as web addresses and other activity data in order to render Internet service; and
      • Additional information about the Service options you have chosen.

   3. Information provided by third parties

      • Ripple also collects data and information about you from third parties. For example, when you request new or additional Services or features from us, we may obtain credit information from credit reporting agencies.
      • We may obtain additional information about you from third parties such as demographic data (for example, gender, age, and census records, etc.), location data (for example, designated market area, zip code, etc.), interest data (for example, sports, travel, and other recreational activities, shopping preferences, etc.), or purchase data (for example, public records, loyalty programs, etc.). We may combine the data we collect from third parties with information in our business records, including information about your use of the Services. We may also combine information about your use of the Services with information we obtain from your use of other products, services, websites, and applications from Ripple. We use this combined data as described in the “Use of Information” section below.

   4. Other information we collect automatically

      Ripple’s websites may collect certain information about you and your use of our websites, including:

      • Device IDs, IP addresses or other unique device identifiers;
      • Advertising identifiers; and
      • Information collected via the use of cookies and other technologies, including ad data.

2. Use of Information

   Ripple uses the information we collect to provide and improve the Services and our network, to communicate with you, and to provide additional features and offerings. We may use information that personally identifies you, such as when we are authenticating your account or communicating with you. We also maintain and may use information in aggregated forms that does not identify you.

3. Sharing and Disclosure of Information

   Service providers. To provide and support the Services, Ripple may use third-party companies as service providers that work on our behalf to transmit, collect, process or store information for us. Business transactions. Ripple may disclose or transfer your information as part of a corporate business transaction such as a sale, assignment, divestiture, merger, bankruptcy, consolidation, reorganization, liquidation, or other transfer of the business or its assets. Third parties for marketing purposes. Ripple may share, sell, license, rent, or otherwise permit access to information that personally identifies you to an unaffiliated third party for that third party to market its products or services to you. You may opt-out of certain marketing communication by contacting us at 850-930-8800 or [email protected] When required by law. Ripple may be required by law to disclose information about you to third parties. These disclosures may be made with or without your consent and with or without notice, in compliance with the terms of a valid legal process such as a subpoena, court order or search warrant.

4. Accessing and Correcting Information

   You may correct or update information about your account by contacting us at 850-930-8800 / [email protected]. We will correct our records upon verification that the changes you request are proper.

5. Protection of Information

   Ripple follows reasonable practices to secure the information we collect, in accordance with applicable law. While we take the responsibility of safeguarding your information seriously, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use or disclose your information.

6. Information from Children

   Ripple Services are not directed toward children, and we do not knowingly collect personal information from children under the age of 13 (or under the age of 16 in California). If you are a minor, please do not provide us with any personal information or use or access the Services without receiving your parent’s or guardian’s permission. If we learn that we have collected any personal information from a child under the age of 13 (or under the age of 16 in California), we will take steps to delete the information as soon as possible. If you believe that we might have any personal information provided from a child under 13 (or under the age of 16 in California), or if you are a parent or guardian of a child under 13 (or under the age of 16 in California) that has provided us with personal information without your consent, please contact us at 850-930-8800 or [email protected]. to request deletion of the child’s information.

7. Data Retention

   Ripple maintains information that personally identifies you in our regular business records while you subscribe to one or more Services. We also maintain this information for a period of time after you no longer subscribe to a Service if the information is necessary for the purposes for which it was collected or to satisfy legal requirements. These purposes typically include business, legal, or tax purposes. If these purposes no longer apply, we will destroy, de-identify, or anonymize the information according to our internal policies and procedures.

8. Changes to Privacy Policy

   Ripple may modify this Privacy Policy at any time. You can view the most current version of this Privacy Policy by going to www.ripplebroadband.com. If we make material changes to this Privacy Policy, then we will provide you at least 30 days’ notice and will also notify you by e-mail, direct mail, bill messaging, or other reasonable methods that we select. If you continue to use the Service following notice of the changes, we will deem that to be your acceptance of and consent to the changes in the revised Privacy Policy.

9. Privacy Questions

   If you have any questions regarding this Privacy Policy or Ripple’s use of your information, please contact us at [email protected].